Privacy Policy

Privacy Policy

VAN DIY — www.vandiy.com.au

1. Our Commitment to Your Privacy

At VAN DIY, your privacy is important to us. We comply with the Australian Privacy Principles (APPs). We employ industry-standard encryption to protect your personal information during transmission and securely delete sensitive payment information once transactions are authorized.

2. Information We Collect & How We Use It

We may collect the following personal data:

• Contact details: name, postal address, email, phone number
• Order data: purchase history, order details, preferences
• Communications: messages you send to us, questions, feedback
• Technical info: IP address, device/browser type, browsing behavior (via cookies)

How we use your data:

1. Fulfill orders & handle returns
2. Respond to enquiries and provide customer support
3. Improve our website and customer experience
4. Send marketing (if you’ve opted in) — you can unsubscribe anytime
5. Legal obligations, such as compliance with Australian consumer & privacy laws

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enable site functionality (e.g. staying logged in or retaining your cart)
• Analyze website traffic and usage patterns
• Display personalized promotions and marketing

You can disable cookies via your browser, though this may affect functionality.

4. Social Media Features

Our website may feature social plugins (e.g., Facebook Like, Instagram Share). They may collect data such as your IP address and which pages you visit. These are controlled by third parties, so please review their privacy practices.

5. Disclosure of Your Information

We will never sell or trade your data. We only share it when:

• Essential to process your order (e.g., with Australia Post or couriers)
• Required by law (e.g. legal investigations or court orders)
• With service providers who assist us (e.g., payment gateways, email platforms), all of which are under contractual confidentiality obligations

6. Data Security & Storage

Your personal data is stored in secure, access-controlled environments. Only staff and authorised third parties who need access to perform their duties can view your information. Sensitive payment details are never stored on our servers.

7. Your Privacy Rights

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct any inaccuracies
• Delete your data (subject to legal requirements or record-keeping obligations)
• Opt out of direct marketing

To exercise these rights or to ask questions, contact:

Email: info@vandiy.com.au
Phone: 07 5455 5528
Mail: VAN DIY, PO Box 3104, Gympie DC QLD 4570

8. Changes to This Privacy Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically for updates.

9. Contact Us

For privacy inquiries, or to request access to or correction of your personal information:

• Email: info@vandiy.com.au
• Phone: 07 5455 5528
• Post: VAN DIY, PO Box 3104, Gympie DC QLD 4570

Policy Overview