Privacy Policy

1. Our Commitment to Your Privacy

At VAN DIY, your privacy is important to us. We comply with the Australian Privacy Principles (APPs). We employ industry-standard encryption to protect your personal information during transmission and securely delete sensitive payment information once transactions are authorized.

2. Information We Collect & How We Use It

We may collect the following personal data:

Contact details: name, postal address, email, phone number
Order data: purchase history, order details, preferences
Communications: messages you send to us, questions, feedback
Technical info: IP address, device/browser type, browsing behavior (via cookies)

How we use your data:

Fulfill orders & handle returns
Respond to enquiries and provide customer support
Improve our website and customer experience
Send marketing (if you’ve opted in) — you can unsubscribe anytime
Legal obligations, such as compliance with Australian consumer & privacy laws

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

Enable site functionality (e.g. staying logged in or retaining your cart)
Analyze website traffic and usage patterns
Display personalized promotions and marketing

You can disable cookies via your browser, though this may affect functionality.

4. Social Media Features

Our website may feature social plugins (e.g., Facebook Like, Instagram Share). They may collect data such as your IP address and which pages you visit. These are controlled by third parties, so please review their privacy practices.

5. Disclosure of Your Information

We will never sell or trade your data. We only share it when:

Essential to process your order (e.g., with Australia Post or couriers)
Required by law (e.g. legal investigations or court orders)
With service providers who assist us (e.g., payment gateways, email platforms), all of which are under contractual confidentiality obligations

6. Data Security & Storage

Your personal data is stored in secure, access-controlled environments. Only staff and authorised third parties who need access to perform their duties can view your information. Sensitive payment details are never stored on our servers.

7. Your Privacy Rights

Under the Privacy Act, you have the right to:

Access the personal information we hold about you
Correct any inaccuracies
Delete your data (subject to legal requirements or record-keeping obligations)
Opt out of direct marketing

To exercise these rights or to ask questions, contact:

Email: info@vandiy.com.au
Phone: 07 5455 5528
Mail: VAN DIY, PO Box 3104, Gympie DC QLD 4570

8. Changes to This Privacy Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically for updates.

9. Contact Us

For privacy inquiries, or to request access to or correction of your personal information:

Email: info@vandiy.com.au
Phone: 07 5455 5528
Post: VAN DIY, PO Box 3104, Gympie DC QLD 4570

Policy Overview

Topic	Details
Commitment to Privacy	Australian Privacy Principles; encryption of data
Collected Data Types	Contact, order, communication, technical/browser info
Uses of Your Data	Fulfillment, support, analysis, marketing (with opt-in), legal compliance
Cookies	Used for functionality & analytics—can be disabled
Third‑party Plugins	May collect info; governed by their own policies
Data Sharing	Only with service providers, couriers, or under legal obligation
Data Storage	Secure, restricted access; payment info not stored
Your Rights	Access, correct, erase, opt‑out of marketing
Policy Updates	Updates are posted with revised date
Contact Information	Provided for privacy-related inquiries