Terms and Conditions

1. Introduction

Welcome to VanDIY (ABN: 19 491 122 793) (“we”, “us”, “our”). By accessing and using this website (https://vandiy.com.au/) and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms and Conditions, you should not continue to use this website.

2. Business Information

VanDIY is an Australian business based in Gympie, Queensland. Our contact details are:

• Email - info@vandiy.com.au
• Phone - 07 5455 5528
• Postal Address: PO Box 3104, Gympie DC, Queensland 4570

3. Use of This Website

• You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a customer has acted in breach of these Terms.

4. Products and Availability

• All products displayed on our website are subject to availability.
• We reserve the right to withdraw, update, or change product details at any time without notice.
• Images of products are for illustrative purposes only. Actual products may vary slightly.

5. Pricing and Payment

• All prices listed are in Australian Dollars (AUD) and include GST unless otherwise stated.
• We reserve the right to change prices at any time.
• Payment must be received in full before goods are dispatched.
• Accepted payment methods include credit/debit card, PayPal, and other methods displayed at checkout.

6. Shipping and Delivery

• Shipping costs and estimated delivery times are provided at checkout.
• We aim to dispatch orders promptly, but delivery times may vary depending on location and courier services.
• We are not responsible for delays caused by third-party delivery providers.

For full details, please refer to our SHIPPING POLICY

7. Returns and Refunds

• We comply with the Australian Consumer Law (ACL), which guarantees that goods are of acceptable quality, fit for purpose, and match their description.
• If you receive a faulty, damaged, or incorrect item, please contact us within 14 days to arrange a refund or replacement.
• Change of mind returns are accepted at our discretion, provided the product is unused and in original condition.
• Return shipping costs may be the responsibility of the customer unless the product is faulty.

For more details, see our RETURNS POLICY

8. Warranty

• All of our products are covered by manufacturer’s warranties. Please refer to the product description or packaging for details.
• Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law.

9. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for any loss, damage, or expense (whether direct, indirect, or consequential) arising from the use of our website or purchase of products.
• Nothing in these Terms excludes or limits rights granted to consumers under the Australian Consumer Law.

10. Privacy

• We respect your privacy and handle your personal information in accordance with our PRIVACY POLICY

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on this page. By continuing to use our website after changes are made, you agree to the updated Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.